iCaSH offers telephone or video consultations or face-to-face appointments as appropriate to your needs.
All patients are asked to contact us on 0300 300 3030 in the first instance.
Please remember to inform us of any change in your personal details (address, mobile number or GP details) so we always have your correct, up to date contact details on your record.
Telephone/video consultations
Please make every effort to ensure that you are available to speak to your clinician when they call you. If, for any reason, it will not be possible for you to take their call, please call the clinic on 0300 300 3030 at the earliest opportunity to re-book your appointment.
Please make sure you are somewhere private during this appointment, as your clinician will ask some questions; some of which will be personal. You may be asked about previous sexual partners; this is normal, we ask all patients. This information will help to inform what advice, tests or treatments you require. Please don’t be embarrassed, we're used to talking about sensitive issues. If there is anyone else on the call with you or in earshot, please let the clinician know.
If for any reason there is anyone else present in the room or on the call with the clinician (eg: translator, trainee or student) they will advise you of this before starting the consultation.
Face to face consultations
If attending in person, you will be seen by a clinician who ask some questions; some of which will be personal. You may be asked about previous sexual partners; this is normal, we ask all patients. This information will help to inform what advice, tests or treatments you require. Please don’t be embarrassed, we're used to talking about sensitive issues.
If an examination is required, you will be offered a chaperone i.e. a member of staff trained specifically to support both you as the patient and the clinician undertaking the examination.
Wherever possible, please attend alone. If it would be helpful to bring someone with you, please let the clinic know.
For patients with a penis, it is important not to pass urine for up to two hours before your appointment, as you might need to provide a urine specimen or do a swab test. There are NO umbrellas, a tiny plastic loop or a swab is put a little way into the urethra (where you pee from) to take samples for testing.
The clinician will then explain what will happen once you have been examined and tests have been taken. For more on results, please click here.
In most cases will receive your treatment or chosen contraception before you leave the clinic, with the exception of routine contraceptive implants and coils. Occasionally, where we don’t stock the treatment prescribed, you will be given a prescription to take to a community pharmacy. All contraception and most treatments for STIs are free of charge.
