Share your experience

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you, to share with the staff involved and through our newsletter, with a wider audience. Our patient information leaflet will provide more information. 

Please send your compliments to: Freepost: RTGA-CTLG-SCKH, PALS & Patient Experience Team, Unit 3, Meadow Lane,St Ives, Cambridgeshire, PE27 4LG.

Need help or advice? Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers and our staff. Call 0800 013 2511 or email:

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of iCaSH staff in the first instance if you feel able to, to give them the opportunity to put things right, as soon as possible.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Our complaints team can be contacted via or 01223 885704. Click here for our Trust complaints form. You can also complete our Complaints Ethnicity Form in addition to your complaint form, though this is optional.

We view complaints and feedback positively using them as an opportunity to improve services.

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