If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you.
Our Patient Advice and Liaison Service (PALS) support patients, their families, carers and our staff by:
listening to your queries and concerns in confidence
giving you information and advice about local health services
finding solutions to any problems you may be having, as quickly as possible
directing you to other sources of help
advising you how to make a formal complaint
ensuring that your comments, concerns and compliments are heard and used to improve the Trust’s services.
To contact our PALS Team, you can call 0300 131 1000 or email
ccs-tr.PALS@nhs.net. Please note this email is not for appointments, results or general queries.
Or you can write to us. You only need to include the line below on your envelope. No other address details are required:
FREEPOST CCS LUT PATIENT EXPERIENCE
If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of iCaSH staff in the first instance if you feel able to, to give them the opportunity to put things right - as soon as possible.
If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.
Our complaints team can be contacted via firstname.lastname@example.org or call 0300 555 5544 - or you can write to:
Units 7-8 Meadow Park
Camb PE27 4LG.
We view complaints and feedback positively using them as an opportunity to improve services.