Easy read and translate
iCaSH Norfolk
Oak Street, Norwich
We're moving
The iCaSH service currently based at Oak Street, Norwich will be closing on Tuesday 17 March 2026 at 12pm. This service will be moving to Rowan House, Norwich, which will be open from Thursday 19 March 2026 at 2pm.
If you already have an appointment booked after 19th March 2026 at Oak Street, we will be in touch to confirm that your appointment date and time will be moved to Rowan House.
What this means for patients
- Good public transport links to the new clinic.
- There is cycle parking at the new clinic.
- Improved access with all one level/ground floor facilities.
- A larger and brighter waiting area and refurbished, purpose-built clinical rooms.
- The existing team from Oak Street will be moving to Rowan House and will be ready to welcome you.
- Our contact number will remain the same.
- Once Rowan House is open our clinic times will be the same as they currently are at Oak Street.
You will find the entrance to the clinic at the side of the building, through the gates. Please use NR3 3QZ for sat-nav purposes. Patient parking is not available on site (except for blue badge holders) - however, there is on street parking close by. The nearest car park is St Andrews Car Park on Duke Street NR3 3AJ.
Contact number
To contact this service please call 0300 300 3030 and select option 3.
Telephone opening times
- Monday - 9am to 5:45pm
- Tuesday - 9am to 7pm
- Wednesday - 9am to 5:45pm
- Thursday - 9am to 7pm
- Friday - 9am to 5pm
- Saturday - 9am to 12:30pm
- Sunday and Bank Holidays - Closed
Clinic opening times
- Monday - 9am to 6:15pm
- Tuesday - 9am to 7:30pm
- Wednesday - 9am to 6:15pm
- Thursday - 9am to 7:30pm
- Friday - 9am to 6:15pm
- Saturday - 9am to 12:00pm
- Sunday and Bank Holidays - Closed
Please note our clinic is closed every Tuesday between 1pm and 2pm.
Services we offer
- the c-card scheme
- chlamydia testing
- condoms
- contraception
- emergency contraception
- HIV testing
- HIV care
- Implant and coil fitting for contraception
- PrEP (Pre-Exposure Prophylaxis)
- STI testing
- support and advice
Appointments
iCaSH offers either a telephone consultation or a face-to-face appointment as appropriate to your needs.
If you do not have any sexual health symptoms and would like routine screening for sexually transmitted infections, please order a free kit online to complete the test. It's confidential and easy to use.
If you are unable to order a kit online, or have any sexual health symptoms, please contact us on 0300 300 3030 option 3 during our opening times.
Cancelling an appointment
If you are unable to attend your appointment, please either text 07912473688 (text only) with your date of birth and the date of your appointment. Or call 0300 300 3030 option 3.
Book your appointment online
Online booking is now available for some symptomatic and contraception appointments.
If you have not used this system before, you will be directed to register for an account. If there are no appointment times showing, please try again the following day or call us on 0300 300 3030 to book an appointment with our team.
This user area will keep a record of future appointments as well as signposting for key issues.
Access guides provide detailed information on a number of features from how to get to the site and what reception looks like to accessible toilets.
Simply select the location button below.