Our Patient Advice and Liaison Service (PALS) support patients, their families, carers and our staff by:
Listening to your queries and concerns relating to your in confidence
Finding solutions to any problems relating to your care that you may be having, as quickly as possible
Directing you to other sources of help, where this is appropriate
Advising you how to make a formal complaint
Ensuring that your comments, concerns and compliments are heard and used to improve the Trust’s services.
Our PALS Team can be contacted via email at ccs-tr.PALS@nhs.net or call 0300 131 1000. Please note the PALS Team are unable to help with appointments, results or general queries.
Or you can write to the PALS Team at:
PALS & Patient Experience Team
Units 7/8, Meadow Park
Cambs PE27 4LG
If you or your relatives are unhappy about any aspect of your care or the service you have received, if you feel able to, in the first instance, please speak to a member of iCaSH staff, as soon as possible, to give them the opportunity to put things right.
If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.
Our Complaints Team can be contacted via email at firstname.lastname@example.org or call 0300 555 5544 or you can write to the Complaints Team at:
Cambs PE27 4LG
We view complaints and feedback positively using them as an opportunity to improve services.
If you remain dissatisfied with the Trust’s decision following your complaint, you may wish to contact:
Information Commissioner’s Office
Their web site is at: www.ico.gov.uk