As an NHS organisation, we are trying to reach and communicate with as many people as we can.

If you have a speech or hearing impairment, which means you are unable to use the telephone and would like to get in touch with the clinic, please contact our patient advice and liaison service (PALS) Please click here for more information.

If you require an interpreter for an appointment, please let us know and we will arrange one. If you require translations of letters or easy to read formats please let the service or clinician you are seeing know. 

If you have any other additional needs, please don't hesitate to let us know and we will do our best to accommodate these.

How to use this website

Our dedicated easy read and translation tool, which you can activate by clicking on the icon at the top left corner of the web page, has lots of useful features. The icon looks like this. 

Easy read and translation icon

This tool will translate any wording into a different language other than English. Some languages are also available as audio so you can listen to the page being read aloud. You can also change the font, font size and background colour.

The video below will demonstrate how the tool works:

If you use British Sign Language, the Deaf Health Charity SignHealth has produced a large BSL health video library which you can access here:

How to access our clinics

We work with AccessAble to create a detailed guide that lets our patients see our clinics before they visit.

For example, you can find out where a department is located in relation to the main entrance, where car parking spaces are located, whether there are lifts to access other floors, whether a hearing loop is available, as well as in-depth information about accessible toilets and much more.

To find out more simply click on the icon that looks like the one below on any of our clinic pages.

Access Guide written in blue on orange background