Frequently Asked Questions (FAQs)
"Can I bring someone with me when I attend my appointment?"
We would prefer you to attend alone wherever possible due to the personal nature of the consultation. However we understand there may be situations where you need to bring somebody with you. Please do not bring children with you to your appointment unless this is absolutely necessary.
If you need to bring someone with you, please let us know in advance of attending. If you do bring somebody with you without suitable provisions in place, please bear in mind that it may not be safe and/or appropriate for us to proceed with your appointment.
"Will I have to get undressed at my appointment?"
There will be some cases where a clinician will need to examine you to determine the tests (and any treatment) you will need, so you may need to remove some items of clothing. On these occasions you can expect to be talked through what will happen and why and we always offer a chaperone (another member of the team who will be present and support you through such an examination, if you wish).
"Is iCaSH only a service for young people?"
No - iCaSH welcomes anyone of any age from 13 years and over.
"Does iCaSH only provide Sexually Transmitted Infection (STI) testing?"
No - iCaSH provides STI testing and treatment, but our experts also offer contraception and HIV PrEP and HIV care and treatment.
"Will the staff judge me?"
No - Nothing surprises or shocks us. Our staff are used to having conversations with patients about sensitive and personal issues. We will only ask you relevant questions as part of our assessment and to enable us to provide the best possible care.
"Will my gender identity affect the care I receive from iCaSH?"
iCaSH is a fully inclusive and non-judgemental service; we see individuals regardless of their gender identity. As part of our assessment, you will be asked about your gender identity and if this is the same as the gender you were assigned at birth. You may also be asked about your genital anatomy, for example "do you have a penis?", "do you have a vagina?" if this is relevant to your care.
"Will my ethnicity affect the care I receive from iCaSH?"
iCaSH is a fully inclusive and non-judgemental service; we see individuals regardless of their ethnicity. As part of our appointment booking, you will be asked to identify your ethnicity but this will not affect your care in anyway.
"Will everyone know I’ve been for a check-up?"
No - We will not tell anyone about your visit without your consent unless there are exceptional circumstances, for example safeguarding concerns.